Return & Refund Policy

Welcome to Pod Seller – your trusted destination for premium vape products in the UAE.

We understand that sometimes things don’t go as expected, and we’re here to ensure a smooth and fair experience. Please take a moment to review our Return & Refund Policy to understand how we handle returns, exchanges, and refunds.

✅ 7-Day Return Window

At Pod Seller, we offer a 7-day return policy from the date of delivery.

To be eligible for a return, you must contact us via WhatsApp within 7 days of receiving your order. Returns requested after this window will not be accepted.

📞 WhatsApp Support:

❗ Important Return Conditions

We accept returns or exchanges under the following conditions:

✅ Accepted for Return or Exchange:

  • Wrong item delivered
  • Item damaged upon delivery (must be reported within 24 hours)
  • Factory defective products (device not working out of the box)

Note: All returned items must be unused, unopened, and in original packaging.

❌ Not Eligible for Return or Refund:

  • E-liquids / Vape Juices – due to hygiene and safety reasons
  • Used or opened pods and devices
  • Change of mind
  • Damage caused by misuse or improper handling
  • Products returned without contacting us first via WhatsApp

🔁 Exchange Policy

If your item is eligible for return, and depending on availability, we will offer an exchange or store credit.

  • Exchanges are usually processed within same days after we receive and inspect the returned item.
  • If the product is out of stock, you may choose a replacement or store credit.

💳 Refund Policy

Refunds are only applicable under specific conditions:

✔️ Refunds will be issued if:

  • A product is out of stock and no suitable replacement is available.
  • An item is returned due to a verified defect, and you do not wish to exchange.
  • The order was cancelled before shipping.

Refunds are processed via the original payment method or via bank transfer within 1 to 2 days.

❌ Refunds will NOT be issued for:

  • Change of mind
  • Incorrect product selection by the customer
  • Opened/used products (including pods or juices)
  • Returns without prior WhatsApp notification

📦 How to Return an Item

  1. Contact us via WhatsApp within 7 days of receiving your order.
  2. Explain the issue and send photos/videos if applicable.
  3. Await approval and instructions for return shipment.
  4. Pack the product securely and send it back via the address we provide.
  5. Once we receive and inspect the item, we’ll proceed with an exchange or refund, depending on eligibility.

🔒 Our Commitment

We prioritize product quality and customer satisfaction. Our return policy is designed to be fair and transparent while maintaining hygiene and safety standards in the vaping industry.

If you have any questions or concerns, don’t hesitate to contact our support team on WhatsApp.

📲 WhatsApp Support: POD Seller

Down Town , Dubai 

United Arab Emirates

EMAIL: info@podseller.ae

Phone: +971557384717

EMAIL: info@podseller.ae
🌐 Website: https://podseller.ae

Thank you for shopping with Pod Seller. Your satisfaction and trust mean everything to us.