Effective Date: 01-06-25
Welcome to RELX Flavor and JUUL Pods Seller in Dubai. These Terms & Conditions govern your use of our website and the services we offer. By browsing, accessing, or purchasing from our site, you agree to follow the terms listed below. Please read them carefully to understand your rights, responsibilities, and our commitment to you.
1. Age Restriction & Legal Compliance
By placing an order on our website, you confirm that:
- You are 18 years or older (or the legal vaping age in your Emirate).
- You understand that nicotine is an addictive substance.
- You are purchasing for personal use, not resale.
- You will not provide our products to minors or use them illegally.
We reserve the right to request proof of age at any time and may cancel or refuse orders suspected of violating this policy.
2. Product Authenticity Guarantee
We proudly sell only:
- 100% genuine RELX and JUUL products
- Sourced from authorized distributors and licensed suppliers
- Sealed, untampered, and factory-authenticated packaging
You can shop confidently knowing every pod, device, and accessory is legit, traceable, and verified. We do not sell counterfeit, expired, or refilled pods.
3. Ordering Process
When placing an order:
- Ensure all delivery details, phone number, and address are correct.
- Orders are processed instantly, and you’ll receive a confirmation via WhatsApp or email.
- Changes or cancellations must be made before dispatch (usually within 15–30 minutes of placing the order).
4. Delivery Policy
We offer fast and reliable vape delivery across the UAE:
🚀 Fast Delivery Options:
- Dubai, Sharjah, Ajman: 1-Hour Express Delivery
- Rest of UAE (Abu Dhabi, RAK, Fujairah, Al Ain, UAQ): 12-Hour Fast delivery
📦 Shipping Details:
- Free delivery for orders above 300 AED
- Standard delivery fee may apply to smaller orders (calculated at checkout)
- Deliveries are handled by trained drivers to ensure safe handling of vape products
Note: Orders placed after 11 PM may be delivered the following morning depending on location and availability.
5. Payment Methods
We offer secure and flexible payment options:
- Cash on Delivery (COD)
- Credit/Debit Cards (via secure, PCI-DSS compliant payment gateways)
- Bank Transfer (upon request for bulk orders or B2B clients)
We never store your card or financial details. All transactions are encrypted and processed securely.
6. Returns & Refunds
Your satisfaction is important to us. Our 7-Day Return Policy covers:
- Defective products
- Incorrect or damaged items
- Unused and unopened items (must be returned in original condition)
📌 Return Guidelines:
- Contact support via WhatsApp or email within 7 days
- Provide order number and reason for return
- We’ll arrange pickup or guide you on return instructions
Refunds are processed within 3–5 working days after inspection and returned via the original payment method.
For more details, see our Return Policy page.
7. Cancellations
To cancel your order:
- Contact us immediately via WhatsApp
- If your order hasn’t shipped yet, we’ll cancel and process the refund
- If already dispatched, the order can still be returned (subject to return terms)
8. Product Use Disclaimer
- Our products are intended for use by adults only
- Pregnant women, nursing mothers, individuals with heart conditions, or anyone under medical treatment should consult a doctor before using nicotine products
- We are not liable for any health issues arising from misuse or overuse of vape products
Always read labels and use as directed. Keep all items out of reach of children and pets.
9. Website Usage
You agree not to:
- Attempt to hack, spam, or disrupt our website
- Scrape or reuse our product descriptions, prices, or images without written permission
- Misrepresent your identity or order on behalf of someone else without their consent
Violations may result in order cancellation and legal action.
10. Intellectual Property
All content on this website—including:
- Text
- Product Descriptions
- Images
- Graphics
- Logos
- Brand Assets
…are the intellectual property of RELX Flavor and JUUL Pods Seller in Dubai and/or our brand partners. You may not copy, distribute, or reuse any materials without prior written approval.
11. Limitation of Liability
We do our best to ensure accurate information, fast service, and high product quality. However, we are not liable for:
- Minor delays caused by third-party couriers or holidays
- Typographical or pricing errors
- Health outcomes or side effects from vaping products
- Improper storage or use of items after delivery
12. Modifications to Terms
We may update these Terms & Conditions at any time to reflect business needs, legal requirements, or service changes. Updates will be published on this page with a revised effective date. Continued use of our site means you accept the changes.
13. Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be handled under UAE jurisdiction, with fair cooperation between both parties.
14. Contact Us
Have questions or concerns? We’re always here to help.
📞 24/7 WhatsApp Support: [Insert Number]
📧 Email: [Insert Email]
📍 Location: Dubai, UAE (Online Store Only)
By using this website, you agree to all of the above. Thank you for trusting RELX Flavor and JUUL Pods Seller in Dubai — we look forward to serving you!
