Show sidebar
I received my order after getting a refund. What can I do?

If you’ve received your order after a refund has been processed, please reach out to our support team via 24/7 WhatsApp. You may choose to:

  • Return the item (we’ll arrange a free pickup if eligible), or

  • Repay the refunded amount securely if you’d prefer to keep the order.

We appreciate your honesty and will guide you through the process smoothly—no pressure, just transparency.

I haven't received my order. What should I do?

We’re here to help! If your order hasn’t arrived within the expected delivery window, please:

  1. Check your order confirmation email to verify the delivery address and order details.

  2. Track your order using the link provided in your confirmation message (if available).

  3. Contact our 24/7 WhatsApp support with your order number—we’ll investigate immediately and provide a real-time update.

Your satisfaction is our priority, and we’ll make sure you either receive your order or get a quick resolution.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

We offer fast and reliable delivery across the UAE:

  • Dubai, Abu Dhabi, Sharjah: Receive your order within 1–2 hours with express delivery.

  • Other Emirates (Ajman, Al Ain, RAK, Fujairah, etc.): Delivery within same-day or next-day, depending on location and time of order.

Once your order is confirmed, you’ll receive real-time updates via WhatsApp. For the latest status, feel free to message our 24/7 support team anytime.

Are all your JUUL and RELX products authentic?

Yes, we only sell 100% original JUUL and RELX products, sourced directly from authorized distributors. Each item is sealed, batch-tracked, and QR-code verified to ensure authenticity and safety.

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Credit/Debit Cards (Card Machine On Delivery)

  • Apple Pay / Google Pay

  • Bank Transfers (for bulk or wholesale orders)

All payments are processed securely with SSL encryption and confidential billing.

Is delivery discreet?

Yes, 100%. All orders are shipped in plain, unbranded packaging with no mention of vape or nicotine products. Your privacy is always respected.

Can I cancel or change my order after placing it?

If your order hasn’t been dispatched yet, contact us via WhatsApp immediately. We’ll do our best to update, cancel, or modify your order before it ships.

What should I do if my pod tastes burnt or doesn't work?

If your pod arrives defective or is not performing as expected, please send us a photo or video via WhatsApp. If confirmed, we’ll provide a replacement or credit, depending on the issue.

Are these products legal in the UAE?

Yes. We only sell products that comply with UAE Federal Vape Regulations. All JUUL and RELX pods are registered and approved for adult use (18+) within the UAE.

How long does a JUUL or RELX pod last?

  • JUUL Pods: Approx. 200–300 puffs per pod

  • RELX Pod Pro / Pro 2: Approx. 650–700 puffs, depending on usage

Lifespan varies based on frequency of use and inhalation style.