Returns & Refunds Policy

We want you to be happy with every PodSeller order. Because we sell sealed nicotine products, health and hygiene rules mean some items can't be returned once opened — please read the details below.

Our policy at a glance

• Returns accepted on unopened, unused, sealed products in original packaging.
• Report any damaged, defective or incorrect item within 48 hours of delivery.
• Refunds are issued to your original payment method once the return is approved.

What can be returned

To be eligible for a return, an item must be:

• Unopened and in its original, undamaged, sealed packaging;
• Unused, with any tamper seals intact;
• Accompanied by your order number or proof of purchase.

What cannot be returned (hygiene)

For health and safety reasons, we cannot accept returns of pods, e-liquids or devices once the seal is broken or the product has been used. This is standard practice for nicotine and vaping products in the UAE.

Damaged, defective or wrong items

If your order arrives damaged, faulty, or you received the wrong product, contact us within 48 hours of delivery on WhatsApp at +971 55 738 4717 with your order number and a photo. We'll arrange a replacement or refund at no extra cost.

How to request a return

1. Message us on WhatsApp at +971 55 738 4717 (or via our contact page).
2. Share your order number and the reason for the return.
3. We'll confirm eligibility and give you return instructions.

Refund method & timing

Once we receive and inspect the returned item, approved refunds are processed to your original payment method. Depending on your bank or provider, it can take several business days for the refund to appear. Delivery charges are non-refundable unless the return is due to our error.